Contact Us

At PuppyAura, we are committed to providing reliable and accessible customer support. If you have any questions about our products, orders, shipping, or returns, our support team is available to assist you.

Preferred Contact Method – Email Support

For the fastest and most efficient assistance, we recommend contacting us by email:

Email: support@puppyaura.shop

We carefully review all inquiries and aim to respond within 24–48 business hours.

Live Chat & Chatbot Support (24/7)

Our live chat and automated chatbot support are available 24 hours a day, 7 days a week to help answer common questions and guide you through your shopping experience.

Live chat is accessible directly on our website.

Phone Support

If you prefer to speak with a representative, you may contact us by phone:

Phone: +1 (806) 855-3764

Customer Support Availability

• Live Chat & Chatbot: 24/7

• Email Support: Mon–Fri, 9:00 AM – 5:00 PM

• Phone Support: Mon–Fri, 9:00 AM – 5:00 PM

Contact Form

You may also use the contact form on this page to send us a message. Please include your order number (if applicable) to help us assist you more efficiently.

Our Commitment

PuppyAura is dedicated to transparent business practices, secure transactions, and responsive customer service. We value our customers and strive to ensure a smooth and trustworthy shopping experience.

CONTACT INFORMATION